Mapfre Asistencia is a global insurance, reinsurance and services company with 1,500 corporate clients worldwide and more than 100 million customers insured.

01.
THE CLIENT

Mapfre Asistencia is a global insurance, reinsurance and services company with 1,500 corporate clients worldwide and more than 100 million customers insured. Present in 45 countries, Mapfre Asistencia offer products that increase their partners’ profitability and improve people’s quality of life. They are specialised in Assistance, providing Services and insurance for Specialty risks.

INSURE AND GO
The Insure and Go brand was established in the UK in 2000 and launched in the Australian market in 2011. As a subsidiary of Mapfre Asistencia, the company specialises in travel insurance.

Founded

1933

HQ

Madrid, Spain

Company Size

10,001+ employees

Industry

Insurance

Specialties

Private Insurance, Professional Insurance, Insurance Companies, and Investment Funds and Funds-Pension Plans

"Polyglot is a good partner; one who has a long-term vision and an interest to develop a long-lasting partnership. They create a win-win attitude when working with you; their interest is to help you grow your business and become your trusted partner."

02.
THE CHALLENGE

Mapfre’s needs arose from their mission to take their InsureandGo brand to Australia. In launching this Australian operation, Mapfre needed to recruit an entire team, including very specific international profiles. As a result, Mapfre sought a solution which would provide access to ideal candidates for the insurance industry in Australia. In addition, Mapfre needed this solution to be financially effective without any unexpected costs.

As a newcomer to the Australian business environment, Mapfre needed a partner who is accustomed the Australian insurance industry, and familiar with to the local market. In addition, Mapfre sought a partner who could combine this local knowledge with an understanding of Mapfre’s global business requirements. This was important to ensure each hire would be a cultural fit for Mapfre’s values in this cross-cultural circumstance.

In establishing their new Australian operation, Mapfre soon needed a partner to manage labour contracts in accordance with Australian laws, including the drafting & negotiation of employment contracts. In employing the new Australian team, Mapfre sought ongoing Human Resource Management support which needed to be easily accessible in the face of any HR issues.

03.
OUR SOLUTION

The Polyglot Group developed a detailed recruitment solution plan that was adapted to InsureAndGo’s business needs, taking into account the company’s business requirements in the local market (Australia) as well as Mapfre priorities as a global business. The Polyglot Group also developed a business plan which contained detailed job descriptions and in-depth time-lines of the recruitment process for each position. This idea was derived from our knowledge of the local market combined with experience in working with other European businesses.

In carefully discussing Mapfre’s plans and priorities, The Polyglot Group fostered a deep understanding of their values. When it came to recruiting the best cultural fit, we were able to make prompt and well-informed decisions about which candidates would be ideal for Mapfre and their future.

Our recruitment solution also eliminated Mapfre’s concerns about unexpected costs, as it took the simple form of set monthly payments based on the number of employees. To provide Mapfre with ongoing Human Resource Management support and follow-up, we delivered our Grow Bundle. With this in place, Mapfre’s unfamiliarity with Australian law was no longer a concern. As we were listed as the employer of record, Mapfre could rest assured in knowing compliance was guaranteed.

As Mapfre’s HR specialists, we negotiated and drafted employment contracts, meaning the company did not have to waste any time on employment processes and could focus on their core business. With this recruitment solution, Mapfre was able to access prompt and expert HR support from our team of expert advisors.

04.
THE RESULTS

With our carefully implemented recruitment solution, Mapfre was able to recruit and manage their new Australian team. Sebastian Kaisin, Australia’s General Manager for InsureandGo reported, “We now have a team of 20 people, including very specific international profiles, fitting into our culture and needs for our business.”

With our assistance, Mapfre was equipped with the confidence and support to grow. “Polyglot is a good partner; one who has a long-term vision and an interest to develop a long-lasting partnership,” said Sebastian Kaisin. Not only did our solution answer all Mapfre’s requirements surrounding recruitment, it also provided ongoing expert Human Resource Management advice with Australian law and best practice in general.

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